Store Policy
Customer Care
At anqā, we’re dedicated to providing exceptional support and ensuring your shopping experience is smooth and enjoyable.
How We Can Help
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Product Inquiries: Need help choosing the right fragrance? Our team is here to guide you.
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Order Assistance: Have questions about your order status or need help with modifications? Let us know.
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Returns & Refunds: We’re here to make the process simple and stress-free.
Contact Us
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Email: Reach us anytime at [insert email]. We strive to respond within 24 hours.
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Phone: Call us at [insert phone number] during business hours.
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Live Chat: Use our live chat feature on the website for instant assistance.
Business Hours
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Monday to Friday: [insert hours, e.g., 9 AM - 6 PM]
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Saturday: [insert hours, e.g., 10 AM - 4 PM]
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Closed on Sundays and holidays.
Privacy & Safety
your privacy and safety are our top priorities. We are committed to safeguarding your personal information and ensuring a secure shopping experience.
Privacy Policy
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Data Collection: We collect only the necessary information to process your orders, such as your name, address, email, and payment details.
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Use of Information: Your data is used solely for processing transactions, improving our services, and providing updates about your orders.
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Third-Party Sharing: We do not sell or share your personal information with third parties, except as required to process payments or deliver your products.
Data Security
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Encryption: All transactions are encrypted using secure socket layer (SSL) technology to protect your sensitive information.
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Secure Payment Gateways: We partner with trusted payment processors to ensure your payment details remain confidential.
Cookies
We use cookies to enhance your browsing experience, such as remembering your preferences and optimizing website functionality. You can adjust your browser settings to disable cookies if you prefer.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors.
Your Rights
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You can access, update, or delete your personal information by contacting us at [insert email].
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If you wish to opt-out of marketing communications, you can unsubscribe at any time through the provided link in our emails.
Safety Commitment
We take every measure to ensure your shopping experience is secure. If you suspect any unauthorized use of your account or notice suspicious activity, please contact us immediately.
For further details, please review our full Privacy Policy. If you have any concerns, feel free to reach out to us at [insert contact details].